Announcement: Refund Policy Update

Category: General
Subject: Refund Policy Update
Author: GS4-TIVVY
Date: 2026-03-22

We are making a small update to the refund policy on item and service purchases at events.

Our refund fee remains a flat 10%. The deadline to apply for a refund is 24 hours from the time of purchase. Delayed service purchases that have been redeemed must be refunded within 24 hours of the service being applied.

No refunds beyond 24 hours after general shop purchases. No fee on purchases made within 24 hours that were a mistake. No refunds on items purchased during previous events. No refunds on auction items or live event services (e.g., Mania wins). This includes refunds on other items because of your auction win. No refunds on WPS services. If you make a mistake on the type, please ASSIST. No refunds on gilded locus services. If you make a mistake, the NPC can help you reconfigure your locus.

As a further clarification to the existing refund policy, all live event and auction purchases are explicitly sold as-is. These items and services are final upon delivery and will not be revised or changed. This includes requests based on personal preference or design interpretation. Correction of clear errors is still available but should be reported promptly. Errors are limited to objective mistakes and do not include creative or mechanical design choices. Please consider this carefully when making any purchases.

As long as your ASSIST for a refund request is placed before the 24-hour mark, it is considered within the allowed window.

tldr

A small update has been made to the refund policy.