Verb:EMAIL
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The EMAIL verb provides the user with a variety of email addresses for Simutronics.
Usage
Welcome to the Elanthian Post Office!
The following is a list of E-Mail addresses for the various departments you may need to contact. Below the description of the e-mail address is the link to the website form to contact that department, if available. Remember to always use sufficient postage.
Feedback E-mail listing
feedback@simutronics.com - General Feedback concerns.
https://www.play.net/gs4/cservice/cs_entry.asp
gsfeedback@simutronics.com - GemStone IV Feedback concerns.
https://www.play.net/gs4/cservice/cs_entry.asp
gs4weddings@simutronics.com - For GemStone IV Wedding Concerns.
quests@simutronics.com - For Quest/Event related concerns (See NEWS 5 18).
restore@simutronics.com - For Character Restoral concerns (See NEWS 5 15).
https://www.play.net/gs4/cservice/permarestoral_policy.asp
lockout@simutronics.com - For Accounts/characters that have been locked out.
Customer Service/Billing E-mail listing
billing@simutronics.com - For Billing and Account concerns.
https://www.play.net/gs4/cservice/cs_entry.asp
https://www.play.net/gs4/account/reactivate.asp
cancel@simutronics.com - For canceling subscriptions/extra characters/whole
accounts.
https://www.play.net/gs4/account/cancel.asp
transfer@simutronics.com - For those who are looking to transfer characters from one
one web account to another (See NEWS 5 4).
https://www.play.net/gs4/cservice/character_transfer.asp
custserv@simutronics.com - For the Customer Service department (this is separate
from the Feedback e-mail listings).
techhelp@simutronics.com - For Techical Assistance with Simutronics services.
https://www.play.net/gs4/cservice/cs_entry.asp
The Billing Department telephone number is 636-925-3172. They are open Monday through Friday from 11am to 6pm Eastern time.