Verb:ASSIST

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ASSIST
Type System
System Policy
New Player

ASSIST will place a character in a line to speak with a GameHost. To place an assist, use the ASSIST REQUEST (reason) command. To cancel a request, use ASSIST CANCEL. You can check the overall status of the assist and referral lines with the QUEUE verb.

For emergencies, use REPORT.

Help

Note: This menus displays with ASSIST by itself or ASSIST HELP.

Advice            Getting started in GemStone IV.
Directions        Common places in town.
Help              General information.
Bug               Reporting bugs.
Queue             Current size of the assist queue.
Policy            GemStone IV player policy.
Assist Request    Requesting assistance for technical problems.
Assist Position   Checking your position in the assist queue.
Assist Reason     Refer to the reason for your assist.
Assist Cancel     Remove yourself from the assist queue.
Referral          Checking your position in the referral queue.
Report            The "911" of GemStone IV, for emergencies only.

Usage

ASSIST Specific Commands

REQUEST

ASSIST REQUEST requires a reason in order to submit the request. Once entered, it will place the player into a queue with others to be answered by a GameHost. This will allow the GameHost to pop down to speak with the requester for additional details and to determine if the issue can be taken care of with a simple answer to a question or requires a referral to speak with a GameMaster.

When entered without a reason for the request
You need to specify a reason why you need assistance.  To do so, click request assistance and enter a reason for the request when prompted.

Please note, the more specific the reason for assist request, the easier it may be to determine what assistance may be needed.

POSITION

ASSIST POSITION will allow an assistee to check their position in the queue once a request for assistance has been placed. You must have an active request for assistance in order to be in the queue.

When entered without an active request
You are not in the assist queue.  If you require assistance, type or click ASSIST.

REASON

ASSIST REASON allows an assistee the chance to double check the reason for their current request for assistance.

CANCEL

ASSIST CANCEL is just that. It cancels an active request for assistance.

Stand Alone Commands

The following is a list of commands that show up when you type ASSIST but are utilized by themselves, without the need for ASSIST to precede them.

ADVICE

ADVICE is available to players Level 1 or lower. Please see ADVICE for additional information.

DIRECTION

DIRECTION offers directions to common in town locations. Please see DIRECTION for additional information.

HELP

HELP offers help on a variety of topics. Please see HELP for additional information.

BUG

BUG is used to report typos or bugs with areas, items, or NPCs in the game. Please see BUG for additional information.

QUEUE

QUEUE shows a list of assists and referrals that are currently awaiting attention by either a GameHost or a GameMaster. Please see QUEUE for additional information.

POLICY

POLICY offers access to the most up-to-date policy information for GemStone IV. Please see POLICY for more information.

REFERRAL

REFERRAL is used to either check a player's position in the referral queue, or to cancel a referral. Please see REFERRAL for additional information.

Additional Information

Referrals

When a GameHost cannot fully deal with the problem, he/she will put the character in the referral line to speak with a GameMaster. Sometimes referrals may need a specific GM to look at the problem, and/or may require in-depth research. Thus, referrals may not always be responded to as quickly as one might want.

Queues

There are three lines each for assists and referrals based on subscription tier. The Premium queue gets priority over the standard account queue, and both paid subscription tiers receive priority over the free queue.

If a player is actively waiting for an assist to be answered, they can use WHO to see if either a GameHost or a GameMaster is onduty. Please note, this is not a determinate of whether or not they will be answered in that time as some requests for assistance may take longer to answer than others within a set timeframe.

See Also