For emergencies, use REPORT.
Note: This menus displays with ASSIST by itself or ASSIST HELP.
Advice Getting started in GemStone IV. Directions Common places in town. Help General information. Bug Reporting bugs. Policy GemStone IV player policy. Policy Report Used to report a violation of policy by another player. Assist Request Requesting assistance for technical problems. Assist Reason Refer to the reason for your assist. Assist Cancel Remove yourself from the assist queue. Report The "911" of GemStone IV, for emergencies only.
ASSIST Specific Commands
ASSIST REQUEST requires a reason in order to submit the request. Once entered, it will place the player into a queue with others to be answered by a GameHost. This will allow the GameHost to pop down to speak with the requester for additional details and to determine if the issue can be taken care of with a simple answer to a question or requires a referral to speak with a GameMaster.
- When entered without a reason for the request
You need to specify a reason why you need assistance. To do so, click request assistance and enter a reason for the request when prompted.
Please note, the more specific the reason for assist request, the easier it may be to determine what assistance may be needed.
ASSIST REASON allows an assistee the chance to double check the reason for their current request for assistance.
ASSIST CANCEL is just that. It cancels an active request for assistance.
Stand Alone Commands
The following is a list of commands that show up when you type ASSIST but are utilized by themselves, without the need for ASSIST to precede them.
DIRECTION offers directions to common in town locations. Please see DIRECTION for additional information.
HELP offers help on a variety of topics. Please see HELP for additional information.
POLICY offers access to the most up-to-date policy information for GemStone IV. Please see POLICY for more information.
REFERRAL is used to either check if a player has pending referral, or to cancel a referral. Please see REFERRAL for additional information.
When a GameHost cannot fully deal with the problem, he/she will put the character in the referral line to speak with a GameMaster. Sometimes referrals may need a specific GM to look at the problem, and/or may require in-depth research. Thus, referrals may not always be responded to as quickly as one might want.
There are three lines each for assists and referrals based on subscription tier. The Premium queue gets priority over the standard account queue, and both paid subscription tiers receive priority over the free queue.
If a player is actively waiting for an assist to be answered, they can use WHO to see if either a GameHost or a GameMaster is onduty. Please note, this is not a determinate of whether or not they will be answered in that time as some requests for assistance may take longer to answer than others within a set timeframe.
If a player is not responsive when their assist is answered by a GameHost, they will be asked to re-ASSIST when they are able to be responsive at the keyboard.