For emergencies, use REPORT (verb).
>assist Advice Getting started in GemStone IV. Directions Common places in town. Help General information. Bug Reporting bugs. Queue Current size of the assist queue. Policy GemStone IV player policy. Assist Request Requesting assistance for technical problems. Assist Position Checking your position in the assist queue. Assist Cancel Remove yourself from the assist queue. Referral Checking your position in the referral queue. Report The "911" of GemStone IV, for emergencies only.
WHO (verb) or STAT will tell you if any staff is on duty to answer assists.
- No one on duty
>stat Active Players: 205 Staff on duty: Use WHO HELP for more options.
- Someone on duty
>stat Active Players: 248 Staff on duty: Senior GameHost Zestor Use WHO HELP for more options.
When a GameHost cannot fully deal with the problem, he/she will put the character in the referral line to speak with a GameMaster. Sometimes referrals may need a specific GM to look at the problem, and/or may require in depth research. Thus, referrals may not always be responded to as quickly as one might want.
There are three lines each for assists and referrals based on subscription tier. The Premium queues gets priority over the standard account queues, and both paid subscription tiers receive priority over the free queues.