Verb:ASSIST
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ASSIST will place a character in a line to speak with a GameHost. To place an assist, use the ASSIST REQUEST (reason) command. To cancel a request, use ASSIST CANCEL. You can check the overall status of the assist and referral lines with the QUEUE verb.
For emergencies, use REPORT.
Help
Note: This menus displays with ASSIST by itself or ASSIST HELP.
Advice Getting started in GemStone IV. Directions Common places in town. Help General information. Bug Reporting bugs. Queue Current size of the assist queue. Policy GemStone IV player policy. Assist Request Requesting assistance for technical problems. Assist Position Checking your position in the assist queue. Assist Reason Refer to the reason for your assist. Assist Cancel Remove yourself from the assist queue. Referral Checking your position in the referral queue. Report The "911" of GemStone IV, for emergencies only.
Usage
ASSIST Specific Commands
REQUEST
ASSIST REQUEST requires a reason in order to submit the request. Once entered, it will place the player into a queue with others to be answered by a GameHost. This will allow the GameHost to pop down to speak with the requester for additional details and to determine if the issue can be taken care of with a simple answer to a question or requires a referral to speak with a GameMaster.
- When entered without a reason for the request
You need to specify a reason why you need assistance. To do so, click request assistance and enter a reason for the request when prompted.
Please note, the more specific the reason for assist request, the easier it may be to determine what assistance may be needed.
POSITION
ASSIST POSITION will allow an assistee to check their position in the queue once a request for assistance has been placed. You must have an active request for assistance in order to be in the queue.
- When entered without an active request
You are not in the assist queue. If you require assistance, type or click ASSIST.
REASON
ASSIST REASON allows an assistee the chance to double check the reason for their current request for assistance.
CANCEL
ASSIST CANCEL is just that. It cancels an active request for assistance.
Stand Alone Commands
The following is a list of commands that show up when you type ASSIST but are utilized by themselves, without the need for ASSIST to precede them.
ADVICE
ADVICE is available to players Level 1 or lower. Please see ADVICE for additional information.
DIRECTION
DIRECTION offers directions to common in town locations. Please see DIRECTION for additional information.
HELP
HELP offers help on a variety of topics. Please see HELP for additional information.
BUG
BUG is used to report typos or bugs with areas, items, or NPCs in the game. Please see BUG for additional information.
QUEUE
QUEUE shows a list of assists and referrals that are currently awaiting attention by either a GameHost or a GameMaster. Please see QUEUE for additional information.
POLICY
POLICY offers access to the most up-to-date policy information for GemStone IV. Please see POLICY for more information.
REFERRAL
REFERRAL is used to either check a player's position in the referral queue, or to cancel a referral. Please see REFERRAL for additional information.
Additional Information
Referrals
When a GameHost cannot fully deal with the problem, he/she will put the character in the referral line to speak with a GameMaster. Sometimes referrals may need a specific GM to look at the problem, and/or may require in-depth research. Thus, referrals may not always be responded to as quickly as one might want.
Queues
There are three lines each for assists and referrals based on subscription tier. The Premium queue gets priority over the standard account queue, and both paid subscription tiers receive priority over the free queue.
If a player is actively waiting for an assist to be answered, they can use WHO to see if either a GameHost or a GameMaster is onduty. Please note, this is not a determinate of whether or not they will be answered in that time as some requests for assistance may take longer to answer than others within a set timeframe.