Verb:EMAIL

The official GemStone IV encyclopedia.
Revision as of 17:43, 17 September 2022 by MOD-GSMOTTE (talk | contribs) (MOD-GSMOTTE moved page Verb:EMAIL to EMAIL (verb) over redirect: Verb pages are to remain in their original locations until GM Xeraphina moves them as part of her revamp of the pages.)
Jump to navigation Jump to search
EMAIL
Type System

The EMAIL verb provides the user with a variety of email addresses for Simutronics.

Usage

Welcome to the Elanthian Post Office!

The following is a list of E-Mail addresses for the various departments you may need to contact.  Below the description of the e-mail address is the link to the website form to contact that department, if available.  Remember to always use sufficient postage.

Feedback E-mail listing

feedback@simutronics.com    - General Feedback concerns.
                              https://www.play.net/gs4/cservice/cs_entry.asp
gsfeedback@simutronics.com  - GemStone IV Feedback concerns.
                              https://www.play.net/gs4/cservice/cs_entry.asp
gs4weddings@simutronics.com - For GemStone IV Wedding Concerns.
quests@simutronics.com      - For Quest/Event related concerns (See NEWS 5 18).
restore@simutronics.com     - For Character Restoral concerns (See NEWS 5 15).
                              https://www.play.net/gs4/cservice/permarestoral_policy.asp
lockout@simutronics.com     - For Accounts/characters that have been locked out.

Customer Service/Billing E-mail listing

billing@simutronics.com     - For Billing and Account concerns.
                              https://www.play.net/gs4/cservice/cs_entry.asp
                              https://www.play.net/gs4/account/reactivate.asp
cancel@simutronics.com      - For canceling subscriptions/extra characters/whole
                              accounts.
                              https://www.play.net/gs4/account/cancel.asp
transfer@simutronics.com    - For those who are looking to transfer characters from one
                              one web account to another (See NEWS 5 4).
                              https://www.play.net/gs4/cservice/character_transfer.asp
custserv@simutronics.com    - For the Customer Service department (this is separate
                              from the Feedback e-mail listings).
techhelp@simutronics.com    - For Techical Assistance with Simutronics services.
                              https://www.play.net/gs4/cservice/cs_entry.asp

The Billing Department telephone number is 636-925-3172.  They are open Monday through Friday from 11am to 6pm Eastern time.