Verb:EMAIL

The EMAIL verb provides the user with a variety of email addresses for Simutronics.

Usage

Welcome to the Elanthian Post Office!

The following is a list of E-Mail addresses for the various departments you may need to contact.  Below the description of the e-mail address is the link to the website form to contact that department, if available.  Remember to always use sufficient postage.

Feedback E-mail listing

feedback@simutronics.com    - General Feedback concerns.
                              https://www.play.net/gs4/cservice/cs_entry.asp
gsfeedback@simutronics.com  - GemStone IV Feedback concerns.
                              https://www.play.net/gs4/cservice/cs_entry.asp
gs4weddings@simutronics.com - For GemStone IV Wedding Concerns.
quests@simutronics.com      - For Quest/Event related concerns (See NEWS 5 18).
restore@simutronics.com     - For Character Restoral concerns (See NEWS 5 15).
                              https://www.play.net/gs4/cservice/permarestoral_policy.asp
lockout@simutronics.com     - For Accounts/characters that have been locked out.

Customer Service/Billing E-mail listing

billing@simutronics.com     - For Billing and Account concerns.
                              https://www.play.net/gs4/cservice/cs_entry.asp
                              https://www.play.net/gs4/account/reactivate.asp
cancel@simutronics.com      - For canceling subscriptions/extra characters/whole
                              accounts.
                              https://www.play.net/gs4/account/cancel.asp
transfer@simutronics.com    - For those who are looking to transfer characters from one
                              one web account to another (See NEWS 5 4).
                              https://www.play.net/gs4/cservice/character_transfer.asp
custserv@simutronics.com    - For the Customer Service department (this is separate
                              from the Feedback e-mail listings).
techhelp@simutronics.com    - For Techical Assistance with Simutronics services.
                              https://www.play.net/gs4/cservice/cs_entry.asp

The Billing Department telephone number is 636-925-3172.  They are open Monday through Friday from 11am to 6pm Eastern time.